Delivery & Refund Policy for cheapforexea.com

Delivery of Digital Products

At cheapforexea.com, all our products are delivered digitally. Once your purchase is successfully processed, you will receive an email with a download link for the product. Please note that no physical products will be shipped to your address.

Delivery Timeframes:

  • Immediate Delivery (95% of Products): Most of our products will be delivered within 1 minute after your payment is confirmed. Please check your email inbox for the download link (and don’t forget to check your spam/junk folder just in case).
  • Pre-Order Items (5% of Products): In the case of pre-order or special items, delivery may take a few hours, but no more than 12 hours. The specific delivery time will be indicated for each product.

How to Access Your Product:

  1. Choose the Product: Select the product you want and add it to your cart.
  2. Complete Payment: Proceed with your payment securely.
  3. Receive Download Link: The download link will be sent to your email once the order is confirmed.
  4. Download and Use: Download your product and start using it immediately.

If you encounter any issues with accessing your product, please contact our support team at [email protected].

Refund Policy

We understand that sometimes there may be technical issues with digital products, and we are here to help. Refunds will be issued in the form of store credit, which you can use for future purchases on our website. Our refund policy lasts for 7 days from the date of purchase. If more than 7 days have passed since your purchase, unfortunately, we cannot offer a refund or store credit.

Refund Eligibility

You are eligible for a refund as store credit if:

  • The product (Expert Advisor, Indicator, or Script) cannot be attached to the trading chart (for products without a DLL note).
  • An error or warning appears in the Experts or Journal tab of your trading platform after installation.
  • You are prompted to enter a license key or activation code, despite following the correct installation instructions and using an unlocked product.
  • Other confirmed technical defects that are identified by our support team.

Cases Where Refunds Will NOT Be Issued

We do not provide refunds in the following situations:

  • You simply dislike the product after purchase.
  • The product does not meet your performance expectations.
  • An indicator is lagging or repainting (even if the product description states otherwise).
  • You purchased the wrong product by mistake.
  • You did not achieve the desired trading results or profit.

Please note: Forex trading carries inherent risks, and the performance of any product may vary depending on market conditions. cheapforexea.com is not responsible for your trading performance or losses.

How to Request a Refund

If you believe you are eligible for a refund, please follow these steps:

  1. Contact Us: Email us at [email protected] with a description of the issue you are facing.
  2. Provide Evidence: Attach relevant screenshots and log files from your trading platform to help us understand and verify the problem.
  3. Review Process: Once we receive your request, we will review it for accuracy and completeness. You will be notified via email whether your refund request has been approved or denied.
  4. Refund Approval: If approved, the refund will be issued in the form of store credit, which can be used for future purchases on cheapforexea.com.

Late or Missing Refunds

If you have been approved for a refund but have not received your store credit:

  • Check your cheapforexea.com account to see if the store credit has been applied.
  • If you are still unable to locate the credit, please contact us at [email protected] for further assistance.

We are here to ensure you have a smooth experience with our products and services. Please follow the above process carefully to avoid any delays.

At cheapforexea.com, we are committed to providing high-quality digital products and excellent customer service. We appreciate your understanding of our Delivery & Refund Policy and are always available to assist with any inquiries or issues you may have.